M.A. Wimmer, H.J. Scholl, and A. Grnlund (Eds.): EGOV 2007, LNCS 4656, pp. 179–190, 2007. Springer-Verlag Berlin Heidelberg 2007 Talking to, Not About, Citizens – Experiences of Focus Groups in Public E-Service Development Karin Axelsson and Ulf Melin Department of Management and Engineering, Linkping university, SE-581 83 Linkping, Sweden {karin.axelsson,ulf.melin}@liu.se Abstract. This paper focuses deficient understanding of citizens’ needs regarding public e-services. In Sweden e-governmen...
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